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Terms & Conditions

These Terms should be read in conjunction with SHUTTLE’s Legal Information (General), which forms an integral part of the agreement.

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Terms and Conditions

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1. Booking and Agreement

1.1 Bookings may be made via website, email, phone, or written agreement.

1.2 A booking is considered legally binding when:

  • Confirmation is issued by SHUTTLE, and/or
  • Payment (full or partial) has been received

1.3 The customer is responsible for:

  • Providing accurate and complete booking information
  • Informing all participants of the applicable terms

1.4 SHUTTLE reserves the right to:

  • Refuse any booking
  • Cancel a booking prior to service

where operational, safety, or commercial reasons require it.

2.1 All prices are based on:

  • Duration, timing, and standby requirements
  • Distance and routing
  • Vehicle type and service level
  • Number of passengers
  • Operational complexity

2.2 Services are generally time-based and billed per commenced unit (hour or agreed structure).

2.3 Quotations:

  • Are non-binding until confirmed
  • May have a validity period
  • May be adjusted if conditions change

2.4 SHUTTLE reserves the right to:

  • Correct pricing errors
  • Adjust pricing due to external factors beyond control

3.1 SHUTTLE may require:

  • Full prepayment
  • Deposit
  • Payment guarantee

3.2 Payment must be completed prior to service unless otherwise agreed.

3.3 SHUTTLE reserves the right to:

  • Charge the provided payment method
  • Withhold or cancel services in case of non-payment

3.4 Late payment may result in:

  • Interest charges
  • Collection costs
  • Suspension of future services

4.1 Customers must be ready at the agreed pickup time and location.

4.2 For airport services:

Billing starts from the scheduled or expected arrival time, regardless of actual arrival.

4.3 Waiting time includes delays caused by:

  • Flights
  • Customs or baggage handling
  • Customer readiness

4.4 Extended waiting may result in:

  • Additional charges
  • Reduced service scope
  • Cancellation if operationally necessary

4.5 Standby time (if agreed) will be billed continuously.

5.1 All changes must be requested in writing.

5.2 Changes are subject to:

  • Availability
  • Operational feasibility

5.3 SHUTTLE reserves the right to:

  • Adjust pricing
  • Reject changes

5.4 Changes close to service time may be treated as cancellations.

6.1 Cancellation terms may vary depending on the service.

6.2 Unless otherwise specified:

  • More than 14 days → refundable
  • Within 14 days → 100% charge

6.3 Certain services (including:

  • UTV tours
  • Group bookings
  • High-demand periods

may be fully non-refundable.

6.4 SHUTTLE reserves the right to retain payments to cover incurred costs.

7.1 Failure to appear at the agreed time constitutes a no-show.

7.2 In such cases:

  • The full amount will be charged
  • No refund will be issued

7.3 SHUTTLE is not obligated to wait beyond reasonable limits.

8.1 Customers must:

  • Follow all instructions
  • Behave safely and respectfully
  • Comply with laws and regulations

8.2 SHUTTLE may immediately terminate services if a customer:

  • Poses a safety risk
  • Acts aggressively or disruptively
  • Is under the influence

8.3 No refund will be issued in such cases.

9.1 Customers are liable for all damage caused to:

  • Vehicles
  • Equipment
  • Interiors and exteriors

9.2 This includes:

  • Physical damage
  • Excessive dirt
  • Bodily fluids
  • Smoking-related damage

9.3 SHUTTLE reserves the right to charge:

  • Cleaning fees
  • Repair costs
  • Downtime losses

10.1 SHUTTLE reserves the right to:

  • Substitute vehicles
  • Adjust routes
  • Modify schedules

10.2 Adjustments may occur due to:

  • Operational needs
  • Safety considerations
  • External conditions

10.3 Such changes do not constitute breach of agreement.

11.1 SHUTTLE may refuse or terminate service if a customer:

  • Is intoxicated
  • Acts inappropriately
  • Fails to comply

11.2 Decisions are final and made at staff discretion.

12.1 Third-party services may be subject to separate terms.

12.2 SHUTTLE acts as coordinator and is not liable for:

  • Third-party performance
  • Delays or failures

13.1 Issues must be raised during the service where possible.

13.2 Written complaints must be submitted within 7 days.

13.3 Claims submitted after this period may not be considered.

13.4 SHUTTLE reserves the right to determine resolution at its discretion.

14.1 Force majeure conditions are defined in Legal Information (General).

15.1 These Terms, together with Legal Information (General), constitute the full agreement between SHUTTLE and the customer.

15.2 No other statements or representations are binding unless confirmed in writing.

16.1 These Terms are governed by the laws of Greenland.

16.2 Any disputes shall be resolved in Greenland courts.